Support Policy

At Airstay, we offer support exclusively apps covered in paying plans, with a response time we try to be 24 hours 48 hours. All support inquiries should be directed to our email: support@airstay.app

Support Channels

We provide technical support for our subscribed users via email. To ensure efficient support, please reach out to us from the email address associated with your Airstay plan.

What is Covered

Support includes:
– Assistance with installation and basic setup.
– Bug fixes and problem resolution for features listed on the official product page.
– General troubleshooting for functionalities described in our documentation.

What is Not Covered

Our support does not include:
– Assistance with third-party plugins or integrations not part of Airstay.
– Customizing or adding new features beyond what is offered in the product.
– General internet support or device setup 

Support Hours

We strive to respond within 48 hours during our support window. Although our general support hours are 9:00 to 17:00 (CET), we make every effort to address queries outside of these hours as well, within the 48-hour timeframe.

Bug Fixes

We are committed to fixing any bugs within 48-72 hours of them being reported. Minor bug fixes may be resolved quickly via email, followed by updates to the core system where needed.

For a smooth support experience, please avoid sending multiple follow-up emails, as this may delay the response by pushing your query to the back of the queue.

This policy applies to users with active paying plans only.

**Last Updated: September 2024